We are looking for a Customer Account Specialist colleague, who would like to be part of our family-like international team.
You will be responsible for
• Process and manage customer orders accurately and efficiently from receipt to delivery
• Monitor order status, coordinate with internal departments (production, logistics, planning), and resolve delivery or product-related issues
• Handle incoming customer complaints and ensure timely updates are shared on the progress
• Work in multidisciplinary teams to onboard new customers, contributing in masterdata creation and maintenance and work together with IT on EDI connection related topics
Reporting and analysis
• Prepare and analyse regular customer reports and inform key stakeholders (order status, performance KPIs, stock levels, etc.)
• Identify opportunities to optimize service levels and streamline operations
• Address deviations from planned performance and KPIs with suitable deep-dives and action plans to improve unsatisfactory performance
Communication
• Serve as primary contact of the customer for daily order management, operational topics, reports, complaints, returns and requests
• Built strong relationships with customers contacts
• Support the preparation and participation in customer meetings and reviews
• Ensure all customer data and communication is properly documented and embedded in company work instructions to ensure continuity
You are the right fit, if you have
• Fluency in English; additional Western European languages is a plus (e.g., German and/or Dutch are an advantage)
• Experience working with ERP and Excel
• Hands-on mentality: actually getting the things done
• Showing initiative: closing the loop, problem – solution – implementation
• Strong analytical and organizational skills and attention to detail
• Good communication skills, customer oriented, problem solving, strong planning and prioritizing skills
• Team player, proactive, able to build and maintain relationships within team and outside
• Ability to work both independently and as part of a multicultural, service-oriented team
• Experience in customer service, sales support, or order management in a B2B or FMCG industry is a plus
• Self starter
