Partner in Pet Food (PPF) is an innovative, leading European pet food producer, supplying over 600 customers, including major grocery retailers, supermarkets, specialized pet shops in the 40 markets in which it operates.
PPF is the second largest producer of Retailer Brand wet and dry pet food in Europe, offering a full range of high quality cat and dog food products.
PPF is headquartered in Hungary, employs around 3000 staff and has operations in 10 countries.
We are looking for a Dutch Speaking Customer Account Specialist colleague, who would like to be a part of our family-like international team
You will be responsible for:
• Supports the sales manager and acts as point of contact for
customers so that customers are provided with appropriate
services
• In collaboration with sales management, prepares the
forecasts, analyses and follows up by means of reports
to customers and implementation of changes
• Prepares reports for customers and sales Manager about
turnover, outstanding contracts, stock, contract agreements,
invoices etc. both internal and external
• Responds to requests from customers about volume, product, logistics and QA information
• Takes care of external commercial communication to customers. (Prepares weekly reports for customers about current orders and stock levels)
• Ensures that information in the customer files is up to date (Masterdata)
• Provides information (by telephone among other ways) to customers about the company and products on the basis of existing information booklets; passes on more complex questions to specialists and keeps sales people informed
• Monitors the order handling on the basis of planning overviews, forwarding data etc., flags up departures
• Monitors the handling of samples and complaints, draws the attention of internal departments to stagnation, and keeps customers informed about progress
You are the right fit, if you have:
• Higher education or University degree
• 2-4 years’ experience in Customer Service or Supply Chain
• Experience in customer relations
• Fluent in English and close to native Dutch language knowledge
• Great communication and problem-solving skills
• Ability to handle complexity
• Manage project on high level with attention for details
• Result and action oriented
• Self-driven & self-motivated
