Partner in Pet Food (PPF) is an innovative, leading European pet food producer, supplying over 600 customers, including major grocery retailers, supermarkets, specialized pet shops in the 40 markets in which it operates. PPF is the second largest producer of Retailer Brand wet and dry pet food in Europe, offering a full range of high quality cat and dog food products. PPF is headquartered in Hungary, employs around 3000 staff and has operations in 10 countries.
We are looking for a French Speaking Customer Account Specialist colleague, who would like to be a part of our family-like international team
You will be responsible for
• Supports the sales manager and acts as a point of contact for customers so that customers are provided with appropriate services.
• In collaboration with sales management, prepares the forecasts, analyses, and follows up through reports to customers and implementation of changes.
• Prepares reports for customers and sales Manager about turnover, outstanding contracts, stock, contract agreements, invoices etc. both internal and external.
• Responds to requests from customers about volume, product, logistics and QA information.
• Takes care of external commercial communication to customers. (Prepares weekly reports for customers about current orders and stock levels.)
• Ensures that information in the customer files is up to date (Masterdata).
• Provides information (by telephone among other ways) to customers about the company and products based on existing information booklets; passes on more complex questions to specialists and keeps sales people informed.
• Monitors the order handling based on planning overviews, forwarding data etc., flags up departures.
• Monitors the handling of samples and complaints, draws the attention of internal departments to stagnation, and keeps customers informed about progress.
You are the right fit, if you have
• Higher education or university degree
• Min. close to native French language knowledge
• Advanced English knowledge
• Advanced Excel skills
• 2-4 years' experience in Customer Service or Supply Chain
• Experience in customer relations
• Great communication and problem-solving skills
• Ability to handle complexity
• Manage projects on a high level with attention to details
• Result and action-oriented
• Self-driven & self-motivated
