Partner in Pet Food (PPF) is an innovative, leading European pet food producer, supplying over 600 customers, including major grocery retailers, supermarkets, specialized pet shops in the 40 markets in which it operates. PPF is the second largest producer of Retailer Brand wet and dry pet food in Europe, offering a full range of high quality cat and dog food products. PPF is headquartered in Hungary, employs around 3000 staff and has operations in 10 countries.
We are looking for a Quality Customer Support Specialist colleague, who would like to be a part of our family-like international team
You will be responsible for
• Supporting PPF business and premiumization strategy by promoting a customer-oriented quality culture in the organization
• Execute dedicated customer quality related tasks in close collaboration with commercial, customer service and plant QA departments
• Being PPF quality contact for specific customers / markets
• Participate on kick-off and project meetings supporting launch of new products in case of specific customers/markets
• Update and maintain customer quality requirements database
• First contact to fill customer documents, questionnaires, audit documents from HQ QA side
• Support commercial teams by proper and on time data input to customers’ website for specific customers
• Provide data collection and analysis, reports as part of customer quality meeting preparation
• Being daily contact for Customer Service teams in reference complaints and complaint database
• Review new complaints on daily basis, give feedback and align with Customer Service team members/plant QAMs in order to ensure proper claim data management
• Prepare ad-hoc customer quality related analysis, documents
You are the right fit, if you have
• University degree (preferably in quality management, food & agricultural sciences, food processing)
• Minimum 3 years’ experience in quality assurance or customer support area (preferably in food/feed industry)
• Working independently
• Customer oriented mindset
• Excellent analytical skills
• Building relationships in cross-functional and countries teams
• Perfect communication skills, also in English (verbal and written)
• Ability to work effectively with a diverse population
• Analytical mindset
