We are looking for a Customer Account Specialist, who would like to be part of our international team.

You are the key link between the company and customers, ensuring professional, service-minded support across order handling and inquiries. Your main task is to deliver best-in-class service to PPF trade partners and drive supply chain excellence through strong internal and external collaboration.

You ensure a smooth order-to-invoice process, clear communication, and timely assistance contributing to operational excellence and customer satisfaction in Western Europe. The role demands strong communication, problem-solving, and attention to detail, with the ability to connect the dots and understand the impact of events on both customers and the organization.

Operational activities

• Process and manage customer orders accurately and efficiently from receipt to delivery
• Monitor order status, coordinate with internal departments (production, logistics, planning), and resolve delivery or product-related issues
• Handle incoming customer complaints and ensure timely updates are shared on the progress
• Work in multidisciplinary teams to onboard new customers, contributing in masterdata creation and maintenance and work together with IT on EDI connection related topics

Reporting and analysis

• Prepare and analyse regular customer reports and inform key stakeholders (order status, performance KPIs, stock levels, etc.)
• Identify opportunities to optimize service levels and streamline operations
• Address deviations from planned performance and KPIs with suitable deep-dives and action plans to improve unsatisfactory performance;

Communication

• Serve as primary contact of the customer for daily order management, operational topics, reports, complaints, returns and requests.
• Built strong relationships with customers contacts
• Support the preparation and participation in customer meetings and reviews
• Ensure all customer data and communication is properly documented and embedded in company work instructions to ensure continuity

• University degree or equivalent experience in Business Administration, Supply Chain, Communications, or a related field
• Fluent in English and Dutch is a must
• Proficient in ERP systems and Excel
• Hands-on approach with a focus on execution
• Strong initiative: from identifying problems to implementing solutions
• Excellent analytical, organizational, and attention-to-detail skills
• Clear communicator with a customer-focused, problem-solving mindset
• Strong planning and prioritization abilities
• Collaborative team player, proactive in building relationships across functions
• Comfortable working independently and within a multicultural, service-driven team
• Experience in customer service, sales support, or order management in B2B or FMCG is an advantage
• Self-starter with a proactive attitude