We are looking for a Customer Account Specialist, who would like to be part of our international team.
A Customer Service Specialist serves as the main connection between the company and its customers, ensuring all order‑related and support interactions are handled professionally. The role focuses on delivering top‑tier service to PPF trade partners, supporting supply chain excellence, and strengthening internal and external relationships to drive value. It is key to maintaining a smooth order‑to‑invoice process and providing clear communication, reports, and timely assistance across South Eastern European markets.
The position requires strong communication skills, active listening, a problem‑solving mindset, and the ability to adapt to different situations. A structured, detail‑oriented approach is essential, along with the ability to understand how events impact both customers and the organization.
Duties and responsibilities
Operational activities
- Process and manage customer orders accurately and efficiently from receipt to delivery
- Monitor order status, coordinate with internal departments (production, logistics, planning), and resolve delivery or product-related issues
- Handle incoming customer complaints and ensure timely updates are shared on the progress
- Work in multidisciplinary teams to onboard new customers, contributing in masterdata creation and maintenance and work together with IT on EDI connection related topics
Reporting and analysis
- Prepare and analyse regular customer reports and inform key stakeholders (order status, performance KPIs, stock levels, etc.)
- Identify opportunities to optimize service levels and streamline operations
- Address deviations from planned performance and KPIs with suitable deep-dives and action plans to improve unsatisfactory performance;
Communication
- Serve as primary contact of the customer for daily order management, operational topics, reports, complaints, returns and requests.
- Built strong relationships with customers contacts
- Support the preparation and participation in customer meetings and reviews
- Ensure all customer data and communication is properly documented and embedded in company work instructions to ensure continuity
You are the right fit, if you have
- Fluency in English; additional languages is a plus
- Experience working with ERP (INFOR is an advantage) and Excel
- Hands-on mentality: actually, getting things done
- Showing initiative: closing the loop, problem – solution – implementation
- Strong analytical and organizational skills and attention to detail
- Good communication skills, customer oriented, problem solving, strong planning and prioritizing skills;
- Team player, proactive, able to build and maintain relationships within team and outside.
- Ability to work both independently and as part of a multicultural, service-oriented team
- Experience in customer service, sales support, or order management in a B2B or FMCG industry is a plus
- Self starter
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