We are looking for a Customer Account Specialist, who would like to be part of our international team.
In this role, you will be responsible for managing customer orders, supporting daily operational activities, and building strong relationships with customers while working closely with internal stakeholders across supply chain, logistics, production, and sales functions.
Duties and responsabilities
- Manage customer orders from receipt through delivery, ensuring accuracy and timely execution
- Monitor order status and coordinate with internal teams to resolve delivery, stock, and product-related issues
- Handle customer complaints, returns, and requests while providing regular updates on progress
- Support the onboarding of new customers, including master data creation and maintenance
- Collaborate with IT teams on EDI connection-related topics
- Prepare and analyze customer reports related to order status, service performance, KPIs, and stock levels
- Identify opportunities to improve service levels and optimize operational processes
- Investigate performance deviations and support action plans to drive continuous improvement
- Act as the primary point of contact for customers regarding operational matters and order management
- Build and maintain strong customer relationships through proactive communication
- Support customer meetings, business reviews, and follow-up activities
- Ensure customer information and communication are properly documented and maintained
You are the right fit if you have
- University degree or equivalent experience in Business Administration, Supply Chain, Communications, or a related field
- Professional proficiency in Dutch and English, both written and spoken.
- Experience working with ERP systems and advanced Excel skills
- Customer-focused mindset with strong problem-solving abilities
- Excellent analytical, organizational, and attention-to-detail skills
- Strong planning and prioritization capabilities
- Hands-on approach with a focus on execution and continuous improvement
- Ability to identify issues and proactively implement solutions
- Strong stakeholder management and relationship-building skills
- Ability to work independently and collaboratively in an international environment
- Experience in customer service, sales support, order management, B2B, or FMCG environments is an advantage
- Self-driven, proactive, and eager to take ownership
What we offer
- Excellent salary
- SZÉP Card
- Home office opportunity
- Commuting allowance
- Free Fitness opportunity
- Pet-friendly office
- Health Insurance
- Free parking opportunities
- Free language classes (English/Hun)
- Online Employee Shop
- Unlimited mobile phone use within the country
- Wellbeing programs and seminars
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