Dutch speaking Customer Account Specialist
Budaörs, Hungary
The Customer Account Specialist ensures the correct implementation of the order-to-delivery process. Is the point of contact for the operational handling of orders, complaints and other questions and is the link between the customer, sales manager, the production organisation, QA and logistics departments.
You will be responsible for:
• Supporting the sales manager and acts as point of contact for customers so that customers are provided with appropriate services
• In collaboration with sales management, prepares the forecasts, analyses, and follows up
• Preparing reports for customers and Sales Manager about turnover, outstanding contracts, stock, contract agreements, invoices etc. both internal and external
• Responding to requests from customers about volume, product, logistics and QA information
• Taking care of external commercial communication to customers (Prepares weekly reports for customers about current orders and stock levels.)
• Ensuring that information in the customer files is up to date (Masterdata)
• Monitors the order handling based on the planning overviews, forwarding data etc., flags up departures
• Monitoring the handling of samples and complaints, drawing the attention of internal departments to stagnation, and keeping customers informed about progress
You are the right fit, if you have:
• Higher education or University degree
• 2-4 years’ experience in Customer Service or Supply Chain
• Experience in customer relations
• Fluent in English and close to native Dutch language knowledge
• Great communication and problem-solving skills
• Ability to handle complexity
• Manage project on high level with attention for details
• Result and action-oriented attitude
• Self-driven & self-motivated
What we offer:
• Excellent salary
• SZÉP Card
• Home office opportunity (3 days office – 2 days home office)
• Commuting allowance
• Free Fitness opportunity
• Pet-friendly office
• Fruit days and gatherings in the office
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