Czech/Slovak speaking Customer Account Specialist
Budaörs, Hungary
The Customer Account Specialist ensures the correct implementation of the order-to-delivery process. Is the point of contact for the operational handling of orders, complaints and other questions and is the link between the customer, sales manager, the production organisation, QA and logistics departments.
Areas of responsibility/Core tasks:
• Supports the sales manager and acts as a point of contact for customers so that customers are provided with appropriate services.
• In collaboration with sales management, prepares the forecasts, analyses, and follows up through reports to customers and implementation of changes.
• Prepares reports for customers and sales Manager about turnover, outstanding contracts, stock, contract agreements, invoices etc. both internal and external.
• Responds to requests from customers about volume, product, logistics and QA information.
• Takes care of external commercial communication to customers. (Prepares weekly reports for customers about current orders and stock levels.)
• Ensures that information in the customer files is up to date (Masterdata).
• Provides information (by telephone among other ways) to customers about the company and products based on existing information booklets; passes on more complex questions to specialists and keeps sales people informed.
• Monitors the order handling based on planning overviews, forwarding data etc., flags up departures.
• Monitors the handling of samples and complaints, draws the attention of internal departments to stagnation, and keeps customers informed about progress.
Requirements:
• Higher education or University degree
• 2-4 years’ experience in Customer Service or Supply Chain
• Experience in customer relations
• Fluent in English and in Czech or Slovak language
• Great communication and problem-solving skills
• Ability to handle complexity
• Manage projects on a high level with attention to details
• Result and action-oriented
• Self-driven & self-motivated
What we offer:
• Excellent salary
• SZÉP Card
• Home office opportunity (2 days office – 3 days home office)
• Commuting allowance
• Free Fitness opportunity
• Pet-friendly office
• Fruit days and gatherings in the office
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